Installation #

The installation process consists of the following steps:

1. Install the adequate version of Java (32bit or 64bit) from the Java support paga

You can find different version of Java under the link below:

https://javadl.oracle.com/webapps/download/AutoDL?BundleId=245479_4d5417147a92418ea8b615e228bb6935

2. Install application from the following link:

https://mtupdates.match-trade.com/updates/mtr/mt-admin/admin_mtr.jnlp

3. Install OpenWebStart from the following links, depending on operating system:

• https://mtupdates.match-trade.com/updates/ows/OpenWebStart_MatchTrade_windows-x64.exe – Windows 64-bit
• https://mtupdates.match-trade.com/updates/ows/OpenWebStart_MatchTrade_macos-x64.dmg – macOS x64
• https://mtupdates.match-trade.com/updates/ows/OpenWebStart_MatchTrade_macos-aarch64.dmg – macOS aarch64

• After starting the installation choose a language version

• Click the Next button in the windows below:

• Select the correct option

• Select file types indicated below

Log in to Admin application #

1. To log in you need to type the correct server address in the Server field. The server address is always provided by Match-Trade Technologies.
2. In the Login and Password field you need to type credentials to your administrator account.
3. If you click “save login data”, then the system will store your login and password on your local computer, which will be used for future logins to the applications

Admin Main window #

In Admin main window there are three buttons:

• Settings Configuration.   
  • Global Trusted Market.
    If the “Global Trusted Market” flag is turned off, at least one LP quote has to be present in the order book (for a given instrument) to allow executions of market orders as well as activation of pending orders and stop-outs (preferable option for Forex). If the “Global Trusted Market” flag is turned on, then the market is always trusted, which means that market and pending orders can be executed despite of presence of LP orders.
  • Auto generate Client Id.
    Allow to switch on/off. If the “Auto generate Client Id” flag is turned on, then you can choose the “Next Client ID”, which is the number from which new accounts will be created. You can also set a range of IDs which will be skipped by the system when creating new accounts. If the “Auto generate Client Id” flag is turned off then the system creates accounts then the system creates accounts one by one starting with the lowest numbers and there is no possibility to skip some of them.

Symbols/MEs #

In this bookmark user can set various parameters which concern instrument configuration.

• Symbol – It is the name of the instrument in the system
• ID – It is the unique ID of the instrument in the system
• Sym. Alias. – It is the name of the instrument which will be visible on the trading platform
• Lot size. – It is the value which allows us to show on the platform nominal values instead of lots; Also, this is treated as a contract size e.g. when the lot size for XAUUSD is 100, multiplier 1 and divider 1 is 1.00 LOT will open 100 ounces of gold etc
• B curr. – This is the first currency in a trading pair. It represents the currency being bought or sold in the transaction. For example, in the EURUSD pair, the base currency is EUR, meaning you are buying or selling euros
• Q curr. – This is the second currency in a trading pair. It indicates how much of the base currency is worth in terms of this currency. For EURUSD, the quote currency is USD, showing the price of 1 EUR in USD. baseCurrency and quoteCurrency apply only to the calculation type FOREX (they are ignored by the system for CFD and FXCFD).
• Price Dec places – It is a number of digits after comma of a price of particular instrument. In other words it is an instrument precision
• VolDecPlaces – It is a precision of the order volume which can be sent to ME
• Calc Type – type of calculation 1-CFD, 0-FOREX, 2-FXCFD (crypto)
• Vol. Step – from admin with an offset by volume decimal places. eg: if Vol. Dev. Places is 0 and Vol. Step is 1 then contract size will be 1 and the trader won’t be able to open half or less position. For the FOREX type of calculation, the default value of contract size is 100 000 units, vol. step is 1000 because 0.01 lot = 1000 units
• Leverage – Default instrument Leverage
• Swap Calc Type – It is a type of swaps calculation. It can be Pips or Percents
• Swap L – value of the swap for Long Position
• Swap S – value of the swap for Short Position
• Multiplier – increase nominal value of trade expressed in USD
• Divider – decrease nominal value of trade expressed in USD
• Mult. Currency – This is the currency in which the instrument is denominated, e.g., for GER30, it will be EUR.)
• Description – It is symbol description visible on the trading platform.
• Delay Yellow – this is the time (in seconds) after which a symbol in the LP Symbols tab changes from yellow to red when it stops quoting.
• Delay Green – this is the time (in seconds) after which a symbol in the LP Symbols tab changes from green to yellow when it stops quoting.

There are a few buttons an the top of the window:

• New – by clicking this button user can add new instrument
• Refresh – it refreshes configuration of the instruments
• Submit Changes – by clicking this button you submit changes which were made
• Sessions Calendar – here you can define trade session for particular instrument
• Sessions Copy – here you can copy session of one instrument to other instruments
• Download – it is an option to download whole configuration to csv file
• Upload – it is an option to upload configuration from csv file to the server

When you double-click on a specific symbol, you will be able to modify the session opening hours.

If you right click on particular instrument you are able to close or open session manually for particular instrument.

Groups #

In main window you can see a list of all groups with their parameters.

• Group Name –  It is a name of the group
• Dep Curr  – It is a deposit currency of the client group
• Comm / MM – It is a default commission per million USD traded
• Pending multipler / 1000 – The calculation for pending orders is identical to that for positions, except the result is multiplied by (pendingMultiplier / 1000).
• Default Leverage % – It is a default leverage of the group
• S/O Level  – It indicates at what level accounts will reach the stop out activation
• Routed – It indicates if this group should be hedged with LP
• Manager – It indicates if group consists of manager users
• Admin – it is a setting which indicates if users in this group should have Manager Roles
• BrokerManager – it is a setting which indicates if users in this group should have Broker Manager Roles
• Demo Execution – orders with “Demo execution mode” enabled will execute at market prices and will not consume the order book, execution is done at market prices and VWAP.
• Company – it is an owner of the group

If you double click on the group, then it is possible to change some additional group parameters

• Currency Decimal Places – It is a precision for deposit currency
• Agent Commission per Million – It is a value of commission which can be added to agent accounts
• Default Leverage % – shows in percentage terms base leverage built into group setting with 100% meaning leverage 1:1
• Stopout/Margin Call Type: Stopout Level at 1/100% refers to the percentage of the margin used to calculate when the stopout level is triggered. When you set a value like 3000, it represents 30%
  • ABSOLUTE_EQUITY_USD Option:
    • Example: A trader has an account balance of $5000. If the equity (balance including open positions) drops to f.e. $3000 or below, a stopout will automatically occur after approximately 5 seconds. This means the trading platform will begin to close the trader’s open positions to prevent further losses.
  • MARGIN_LEVEL_PERCENTAGE Option:
    • Example: A trader has various open positions in the market, and initially, their margin level is higher than 30%. The margin level is the ratio of equity to the used margin. If this ratio falls to 30% or lower, which can happen if open positions start incurring losses, a stopout will automatically be triggered after approximately 5 seconds. This will cause the open positions to be closed until the margin level is back above 30% or until all open positions are closed.
• Margin Call in % – it is a level when clients receive a margin call notification
• Price Feed Filter Interval [ms] – the delay execution for scalpers’ trades
• Hedging/Routing Enabled – defines whether group can hedge its positions
• Coverage Mode – it is a setting which allows to hedge trades manually for a given group
• Manager Role / Admin Role / Broker Manager Role – defines what rights a given group has
• Commission Upfront – if enabled commission will be taken only once on the trade opening
• EOD Reports Mode – you can define if you wish to send daily reports to your clients
• EOM Reports Mode – you can define if you wish to send monthly reports to your clients
• EOM/EOD Generation time – you can define at what time you want to send daily and monthly reports
• Default retail mode – it is a mode in which groups works
• Margin calculation type – defines how the margin is calculated for accounts inside this group
• Hedge Margin Calculation Type – defines how the margin is calculated for hedge positions
• Islamic SWAP – when you set this option, the swaps will be displayed in the system as a deposit/withdrawal with the comment “storage fee” containing Position and symbol.
• Swap Calculation time – it is time when swap will be calculated on clients accounts

• Button Configure instruments – it allows to change instrument settings in particular group
• Button Configure SMTP – it allows to set a mailer to send  notifications to the clients

Group instruments Details

If you click on Configure Instruments button then you will be able to enable or disable instruments in the group, set specific markups, commission, swaps or leverage per instrument in a given group. Some of the columns are the same as in the general Symbols tab, if the values are set in the group they overwrite the values from general tab. Columns different from general tab are:

• Enabled – it defines which symbols are enabled to be traded and quoted in the group
• Bid Markup – enables us to add a markup for the bid price. Must be added as negative value
• Ask Markup – enables us to add a markup for the ask price. Must be added as positive value
• Total Markup – shows the sum of bid and ask markup
• Min. Vol. – enables us to set a minimum volume on the instrument. The volume is expressed in lots. If Min. Vol. is set to 0.1, it means that a trader can open a position with a minimum volume of 0.1 lot.
• Max. Vol. – enables us to set a maximum volume on the instrument. The volume is expressed in lots. If Max. Vol. is set to 1, it means that a trader can open a position with a maximum volume of 1 lot. A trader can open multiple positions, but the maximum size of each individual position cannot exceed 1 lot.
• Comm. Type* – it defines how the commission should be calculated.
• Commission – size of the commission
• Min. Comm. $ – minimum commission which will be taken
• Agent C. Type – it defines how the commission should be calculated for agent account
• Agent Comm. – size of the agent commission
• Close Only Mode for Retail – selected symbol will be only possible to close (functionality available only for retail accounts)
• Long Only Mode for Retail – it will be possible to take only long positions (buy positions) on a given symbol
• Disable Trading – this feature allows to lock in the ability to trade on selected symbols while still allowing clients to receive live prices for those symbols
• Leverage – custom leverage for particular instrument
• Fixed Leverage – if the box is checked, then the “Leverage” value from the previous point will be final leverage for the instrument. If the box is not checked then the “Leverage” value from the previous point will be multiplied by leverage set on client’s account
• Max Exposure $ – enables us to establish maximum exposure (in $) for particular instrument for one client
• Swap Schedule Type
  • Days
  • Hours
• Swap Schedule Value
• Swap Free Days – Specifies how many days after opening a position Swaps are not charged. A parameter set to 7 would mean that swaps will be charged for the first time only on the 8th day after opening the transaction.

*Commission Type:

• USD / $1M. This commission type is set per 1 million USD traded by the client. If you set this type, your agent commission will be calculated with this formula – (commission value/1000000) * lot traded by client * nominal value of instrument * exchange rate of nominal value to USD( only if the nominal value is in another currency than USD).
• USDc / Contract. This commission type is set USD Cents per instrument lot size traded by the client. If you set this type, your agent commission will be calculated with this formula – commission value * instrument lot size * lot traded by the client. You shouldn`t use this commission type for forex instruments, because they have a lot size of 100 000, so the minimal commission for 1 lot traded by a client will be 1000 USD.
• USDc / Lot. This commission type is set USD Cents per lots traded by the client. If you set this type, your agent commission will be calculated with this formula – commission value * lot traded by the client.
• 1/10% permille. This commission type is set at 0,1% per nominal value traded.  If you set this type, your agent commission will be calculated with this formula – commission value * 0,1% * lot traded by client * nominal value of instrument * exchange rate of nominal value to USD( only if the nominal value is in another currency than USD).
• Pips. This commission type is set points value per lot traded. If you set this type, your agent commission will be calculated with this formula – commission value * instrument pip value * lot traded.

Example of Swap Schedule use:

• Swap Schedule Type = HOURS
• Swap Schedule Value = 3
• Swap Calculation Time (specified on group settings) = 00:00

In this example, Swaps will be charged every 3 hours starting from 00:00.

• Swap Schedule Type = DAYS
• Swap Schedule Value = 3
• Swap Calculation Time (specified on group settings) = 00:00

In this example, Swap will be charged every 3 days at 00:00, since the value was set.

If you click on Configure SMTP button then you will be able to set a mailer from which trades in this group will receive EOM/EOD reports and informations about stoupouts and margin calls.

• SMTP host – host of the mail provider
• SMTP port – port to the given host
• Login – login to the email
• Password – password to the email
• Mail from – email address
• Copy to – email address to which report copy will be send
• SSL – it defines if the SSL protocol is enabled
• TLS – it defines if the TLS protocol is enabled
• Signature – enables us to set the mail Signature
• Delay between mails – enables us to set delay between send mails (in ms)

Below is also the button for Test e-mail which gives possibility to test if the provided mailer works.

Second Tab – Email Notofication Setup enables us to set if the mails about Deposit/Withdrawals and Credit In/Out should be send.

Swaps tab

In the ‘Swaps’ tab, the broker can define the values of swap multipliers for specific days. This feature enables the setting of a 3-day swap. For example, if a broker enters ‘3’ in the multiplier field for Friday, a triple swap will be charged on Friday. Consequently, swaps will not be charged to the client’s account during the weekend (Saturday and Sunday).

For the functionality to work properly, the “Swaps multipliers” checkbox for a specific symbol must be selected in the symbol configuration (“Configure Instruments”) in a given group.

Archiving tab

In the “Archiving” tab, the broker can define the period after which inactive demo accounts will be automatically deleted. Only trading accounts that have not made any transactions on the platform within a given period of time should be deleted or locked or blocked it is marked.

Special Accounts #

In this window user can create new manager and admin users or edit existing ones.
In the main view there is a list of all managers and admins with defined manager/admin rights and access to particular groups.

Once you click the NEW button there is a new window where user can create a new manager or admin. Fields marked with “*” are obligatory and must be filled out. In order to create a manager or admin you need to create a new account in the group with manager or admin role. In this window you can set a new password or block the account. If you don’t set the account password then it will be generated automatically and it will be displayed after clicking ok button.

In the rights management window user can define what roles should have particular manager or admin account. Each manager can have different role and different access to the group. You can select particular groups or roles by clicking arrow buttons.

Available roles:

• Deposits – it is a role which allows adding new deposits on trading accounts
• Withdrawals – it is a role which allows making new withdrawals from trading accounts
• Add Account – It is a role which allows adding new trading accounts
• Modify Account – It is a role which allows modifying trading accounts
• Reports – This role enables managers to generate reports from manager application
• Trading – if this role is enabled you can execute a transaction on client account from manager application
• Hedge Monitor – this role is responsible for the visibility of the “Hedge Monitor” tab in the Manager application
• Position Edit – it is a role which allows manager to edit the open positions
• Edit Historical Data – this role allows manager to modify closed trades
• LP Routing Summary – this role is responsible for the visibility of the “LP Routing Summary” tab in the Manager application, where are listed hedged positions

Groups Management

• Create Group Patters – in this field, it is possible to create group patterns for Special Account. Special Characters are avaliable (*, !)
• Avaliable Groups – in this field, it is possible to check which groups are possible to add to Special Account
• Selected Groups – in this field, it is possible to check which groups are added to Special Account

In the “Manager Api Tokens”, the broker can generate a token to log in to the Manager 2.0 application. After clicking “New” and entering the token name, “Token” and “Hmac” will be generated, which is used to log in to the Manager application.

LP Configuration #

In the LP configuration window broker can set all parameters concerning connected Liquidity Providers. It can also see prices which are coming from LPs.

The colors indicates if prices from a given LP are fresh (green), prices didn’t come in time set in Delay Green in Symbols tab or didn’t come in time set in Delay Yellow (red color). Grey color means that instrument has closed session at given moment.

While clicking the config button for the selected LP broker can decide what instruments should be connected from a particular LP.  Broker can also apply his own markups to the individual symbols provided by the given LP or clear order book on red price delay.

In LP Setup tab broker can add new LP connection or edit existing one. It can also indicate if LP can be connected as internal hedging. Available parameters in the window are following:

• LP Client ID – it is unique LP identifier
• LP Name – it is a name of LP configured in the system
• Hedging Address – it is address of the LP connector for hedging purposes
• Internal Hedging – it is an option to hedge with the LP which uses also the same system

In Hedge LPs tab broker can add new Hedge LP connection, The difference between LP Setup and Hedge LPs relies on that for Hedge LPs applied ex-post rule.

Ex-Post Hedging – if this option is selected, order execution is performed internally in our system, and then the order is sent to an external LP with the market order type

• Hedge LP ID – it is unique LP identifier
• Hedge LP Name – it is a name of LP configured in the system
• Hedging Address – it is address of the LP connector for hedging purposes

Exposure Rules #

Combining accounts, groups, and symbols into special groups allows you to set a single, shared Maximum Exposure for them.

Hedge Rules #

In Hedge rules window broker can set specific routing rules for groups instruments and LPs with the ex-post rule.

• Rule Name – it is a name of hedge rule
• Pattern type – here you can choose this rule will applied per client or per group
• Login/Group filter – in this field it is possible to choose does this Exposure Rule will be applied per account or group
• Symbol filtter – in this field need to add symbols for which Hedge Rule will be applied
• Matched with LP filter –
• Coverage % – what percentage value of trades will be covered on LP side. 100 means that LP cover trades 1:1.
• Hedge threshold (lots) – this is an amount of lots which will be b-book, anything more than this amount will be routed to LP
• Hedge to LP – in this field need to put LP ID were trades will be routed
• Comment – in this field is possible o add comments for Hedge Rules
• Auto adjustment enabled – this function allows to adjust discrepancies between “Patter Type” and “Hedge to LP”
• Adjustment retry count – in this field you can add a number of attempts to adjust discrepancies between “Patter Type” and “Hedge to LP”
• Retry interval (sec) – in this field have to put in what interval adjustment will try to adjust discrepancies between “Patter Type” and “Hedge to LP”
  

Routing Rules #

In Routing rules window broker can set specific routing rules for groups instruments and LPs.

Broker can specify:

• Sequence – it is a sequence number. Routing rules with lower numbers have precedence over the ones with higher numbers
• LP ID – it is an ID of a Liquidity Provider defined in the LP configuration window Broker can add, edit or delete routing rules according to his needs
• Broker Group – in this field it is possible to assign a Broker Manager group, thanks to which Broker Manager accounts logged in to the Admin will see this Routing Rule and will be able to modify it. Brokers will be able to select the symbols they want to hedge and also set up routing schedules to set the times and days they want to hedge their clients’ trades.
• Group pattern – it is a field where broker defines what groups he wants to send to LP
• Symbol Pattern – it is a field where broker can define what instruments he wants to hedge with particular LP. * means that all instruments are selected
• Comment – it is a filed where broker can put some important informations for him about htis routing.
• Enable Mirroring – mirroring gives broker possiblity to clone the routed trades to selected account.
• Mirror Acc Id – it is a field where broker can set the mirroring account.
• Reverse Mirroring – reverse mirroring will open reverse positions on the mirroring account
• Coverage Percent – what percentage value of trades will be covered on LP side. 100 means that LP cover trades 1:1.
• Rule Disabled – allows to disable a specific routing rule.
• Enable On Specific Time – allows to enable the routing rule only at the specific time in the week.

Holidays #

The Holidays tab, it is an option to disable trading sessions for individual symbols on specific days has appeared. Thanks to this solution, it is possible to make the settings of session opening hours for individual symbols independent of days considered as holidays or trading-free days.
The set holidays will override the standard trading sessions for individual symbols or group of symbols. Simply select the appropriate day and closing time in the “Holidays” tab to disable the session for the selected symbols. If Holidays should not applied for the whole day it is necessary to set open and close time per instrument.

• Day – it is a date when Holiday rule will be active
• Name – in this field is possible to put Holiday name to verify for which holiday it was set
• Symbol Pattern – in this field have to put symbols for which holidays will be applied
• All Day Close – it is an option to switch on Holidays for the whole day
• Open Time – time when the trading session will be open on Symbol Pattern
• Close Time – time when the trading session will be closed on Symbol Pattern
• Status – inform about Holiday is active or inactive for today

• Name – in this field is possible to put Holiday name to verify for which holiday it was set
• Symbol pattern – in this field have to put symbols for which holidays will be applied
• Start Day – it is a date when Holiday rule will be active
• All Day Close – this check box available to applied Holiday rule fir the whole day
• Open Time – time when the trading session will be open on Symbol Pattern
• Close Time – time when the trading session will be closed on Symbol Pattern

Candles Maintenance #

It is a window where broker can retrieve candles from a given interval and correct them if needed. There is also an option to export the chart history to csv file or import it to the server for a particular instrument.

Logged Users #

In this tab broker can see all the logged clients with their connection type, login time, expiration time and the token session.

Manager Sessions #

This tab displays all sessions currently connected in the system. All managers currently using the Streaming Manager application are visible here.

Fix Sessions #

In this window broker can find all the fix application connected to the system. After selecting fix application created fix sessions will be visible with their type of connection and current status. Broker can click on the individual session and provoke the logon, logout, reset or dissconnect. At the bottom of this window are the events and messages which happend on the chosen fix session.

In the Update Interval column it is possible to define how many milliseconds the feed is refreshed and sent to the platform. If the value is 100, then the feed is refreshed every 100 milliseconds and only a tick may appear (i.e. in this case, a maximum of 10 ticks may appear per second). The value should be entered only for the Quoting session

System Journal #

System Journal shows the server logs. Logs can be exported to CSV or TXT files. On the screen pop up some information like:

• Count: – it is the total records reflected on the window (all requested logs). The limit is 2000 so if you cannot find interested logs you need to restrict the period time or use more filters
• Timestamp – this is the time when a given operation was executed
• Level – levels of severity for the events being logged:
  • INFO level is used for informational messages that describe the normal flow of application execution or provide status updates.
  • WARN level indicates a potential issue or a situation that could cause problems in the future, but does not necessarily affect the current application execution.
  • ERROR level indicates that an unexpected or critical problem occurred during application execution, which may result in failure or abnormal termination.
  • DEBUG level provides detailed information for debugging purposes and is usually only enabled during development or testing phases. It logs more verbose information about the application’s behaviour and is often used to diagnose and fix issues.
• Service name – it is our internal names of services that serve some operations, you can use them to filter logs
• Log – a record of events or data that provides a chronological account of an application’s activity, and captures information about the behaviour of an application, such as errors, warnings, user actions, and system events.

To find some special logs broker needs to retrieve logs, choose log level, service name, time and filter the text he would like to search for.

In order to better understand, we’ll use the 244276 trading account as an example

In the screenshots above you can see the account on which opened two positions on BTCUSD

• The first position was opened at 07:44:40 and closed at 07:48:02 (order id: W1681546755108555)
• The second position has been opened at 07:44:46 and is still open (order ID: W1681546755108567)

To check the execution, you should enter the “Order ID” number in the Filter field, select the period in which it was executed, and click OK.
A logs window will appear, where you can check the logs of a given order.
We can check the entire process from the moment the position was opened until it was closed.
Now we use the order ID: W1681546755108555 and check the logs in the admin application in the “System Journal” tab

• Here, we can check the all information about chosen trade like login of trading account, instrument, volume, tpPice = take profit price, slPice  = stop loss price, clOrdId = Order ID etc.

• “RiskEnging – Order added” means that the order has been opened on the account without any problems
  Here often can be information that “Order rejected” means that for some reason e.g. not enough liquidity the position was rejected

• Manager ID: 9 – it is a manager who connects the manager application with the trading platform and this log means that the client close this position on the platform or mobile device
  Here you can check who closes the position, you can identify the manager’s login

• The position was closed correctly

Now we use the order ID: W1681546755108567 and check the logs

• “InternalRoutingEngine” means that client 244276 is in the ABook group so this position was hedged and reflected as #M#R# W1681546755108567 on the 50501 hedge account

• This log means that the position was filled on the hedge account, sometimes when the position has a big volume and the market has low liquidity position like this can be not fully filled and rejected or divided

Now, we’ll create a discrepancy, it is a situation when the position on the hedge doesn’t have the equivalent on the trading account – this is a most common issue when the ABook client cannot close the position on the platform
For test purposes we’ve closed manually the position on the hedge account Order ID: H-#M#R#W1681546755108567

• In the screenshot above we can see the situation when e.g. a broker closed the position manually or got the stopout and there was a discrepancy

• The trader receives a REJECTED error
• Now, we will check the logs and try to find out why trader 244276 cannot close position W1681546755108567 and what is the reason
• We’ve put the order ID W1681546755108567 and requested the logs again

• Pay attention to the “count” amount of logs has been changed from 45 to 72 which means more logs have appeared in the system for the requested order
• As we can see at 09:56:33 manager: 50 closed the position H-#M#R#W1681546755108567 in the grpc-manager-api which means that was closed manually by the Manager GRPC application

• Later at 10:00:01, trader 244276 tried to close the position but he couldn’t (id:9 means that the client made it by the trading platform)

• Few records below we can find the logs which explain to us what exactly happening in the system

• The position W1681546755108567 cannot be closed because their equivalent on the hedge account “… doesn’t exist” H-#M#R#W1681546755108567

Also, we can use the login of the account to find a reason. All we need to do is put the account login in the Filter field (in quotation marks for the system to find an exact match) and add the system name (qfx) to the Service name to limit the number of logs.

• In this way, we received the logs from all operations related to the 244276 trading account

• As we can see on the screenshot the issue regarding the “Internal routing error” it means that the problem is between the client and the hedge account (in the routing)

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A client cannot login to the platform

• A common reason why customers cannot log in to the platform is that they enter the wrong password. Put the email and set the period of time when the client tried login

• As you can see in the screenshot above the client “hluniewski@match-trade.com” tried login to the platform at 08:55:18 but he used the wrong username or password. He tried a second time at 08:55:25 and the login was successful as this log pointed to it: “LoginController – hluniewski@match-trade.com user authorization in Match-Trader success”
• Furthermore, if you pay attention to the last record you can see the client’s IP “UserService – Updating last online and ips 82.214.140.62, 10.3.0.13 for: hluniewski@match-trade.com, broker id: 0”
  In our example, the public IP address is 82.214.140.62 for this account.
  Public IPs can also be found, for example, in the nginx-bridge service

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A client cannot open a position

• A common reason is not efficient balance to open position just because the client wants to open too much volume.

• As you can see in the screenshot above, account number 244276 tried to open 100000000 lots on the WTI and the position was rejected because not enough margin

Failed Accounts #

This tab displays accounts that were created incorrectly by the system or stopped working for various technical reasons.